Royal Mail Strike Action Order Delivery Issues
Until further notice this notification is effective from Thursday 25th August 2022.
As all our items are despatched & delivered by Royal Mail then during the periods of Royal Mail strike action, delays are inevitable. For full info from Royal Mail please check their website
Delivery & Returns
As of 01st January 2021 we no longer despatch outside of the United Kingdom. This is due to the greatly increased expense of Customs Charges / Taxes which results in nearly all orders being returned. Orders are despatched via Royal Mail, Parcel Force or any other carrier in most cases will require that a signature be obtained upon receipt of the goods. If for any reason the carrier cannot obtain a signature & the goods are returned to ourselves, Active Dancewear are not liable for the cost of re-delivery. If & where possible, please advise us of an alternative delivery address.
We normally despatch orders within 24 hours of receipt of order. You will always receive your goods within seven (7) days.
Back orders & Out of Stock items
We endeavour to deliver all orders placed with us within 30 days of receiving the order. If any item is not in stock we shall place it on back order & despatch as soon as available. You shall be notified by email of any item that will be back ordered. Should delivery of the back ordered items not be possible, we shall contact the customer & offer an alternative product or a full refund.
Advising Active Dancewear of non-delivery of goods invoiced must be notified in writing within seven (7) days, otherwise goods are deemed to have arrived. Email notification of non-delivery is acceptable providing this is sent to us from the contact email address used to place your original order. Telephone & Fax are not acceptable, & we advise that you send your letter to us via Royal Mail 1st class Recorded Delivery.
Returns perfect goods **
Please contact us by completing the form on our Contact Us page on the website, or by telephoning us on 01204 468444 BEFORE returning any items. Under Consumer Protection (Distance Selling) Regulations 2000, as a customer you have a statutory 'cooling off' period of seven business days from the day you receive your goods. You must notify Active Dancewear that you wish to cancel your contract with us & a full refund be given. Return delivery costs back to Active Dancewear shall be borne by you, the customer.
Returns faulty goods
Please contact us by completing the form on our Contact Us page on the website, or by telephoning us on 01204 468444 BEFORE returning any items. Worn garments must be washed in the interests of hygiene. Return postage back to Active Dancewear shall be borne by Active Dancewear.